Returns & Exchanges
At W Cosmetics, we want you to love your beauty routine, which is why we offer a 30-day return policy for products in their original, unopened packaging. If a product doesn't meet your expectations or arrives damaged, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unused items in their original boxes, ensuring all safety seals are intact to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing